Managed IT Services

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Managed IT Services

Features of Our Managed Services

Are you overwhelmed by IT issues? Let VIBRYN refocus your efforts on what matters most—your core business. Our professionally managed IT services provide the edge you need to excel. Our dedicated, expert team aligns your technology strategy with your business goals, ensuring every decision benefits your growth.

Boost Your Business Growth
Our experts handle your technology so you can focus on expanding your busines
Enhance Productivity
Leverage IT solutions that increase efficiency and output.
Predictable Budgeting
Enjoy comprehensive IT coverage with a flat monthly rate, eliminating unexpected expenses.
Robust Security
Protect your business and data from unforeseen problems and intrusions.

With VIBRYN, stay ahead of the competition and turn your technology into a powerful asset.

With VIBRYN, your IT always works

If issues arise, count on our team to swiftly resolve them and implement a plan to prevent future problems.

Active Clients

25 +

Projects Completed

80 +

Customer Satisfaction

80 %

REMOTE AND ON-DEMAND IT SUPPORT INCLUDE:

Email System Maintenance

Ensuring your email systems run smoothly and efficiently.

Hardware Repairs

Prompt and reliable repairs for all your hardware needs

Software Reloads and Maintenance

Keeping your software updated and functioning.

Router and Firewall Troubleshooting

Expert troubleshooting and repair services.

Strategic Infrastructure Planning

Developing long-term IT strategies to support your business growth.

Internet Connectivity Issues

Resolving any internet connectivity problems quickly.

Disaster Recovery

Implementing and maintaining disaster recovery plans to protect your data.

Custom Solutions

Tailored services to meet your unique business requirements.

Tailored Service Level Agreements (SLAs)

Agreements customized to fit your specific needs.

24×7 Remote Help Desk Support

Around-the-clock remote support for any IT issues

24×7 Onsite Support

Continuous onsite support to address any immediate needs.

Preventative Maintenance Programs

Regular maintenance to prevent issues before they occur.

Custom Pricing

Pricing plans tailored to your specific business requirements.

End-user Support

Infrastructure Support

Account Executives

The VIBRYN helpdesk is a highly coordinated environment that efficiently handles a large volume of incidents. It employs a systematic approach to not only fix issues but to prevent them from recurring. The Service Desk Specialist serves as the primary point of contact for day-to-day problems and challenges. Incidents can be reported via phone, email, or the VIBRYN icon on your desktop. These incidents are tracked in a central ticketing system and, once triggered by the Service Coordinator, are dispatched to the Service Desk Specialist based on priority.

Both on-site and remote support come with layered requirements and complexity. These areas include:

Service Renewal and Escalation: Ensuring timely renewals and handling escalations efficiently.
Software License Management: Managing licenses to ensure compliance and cost-efficiency.
Cost and Budget Management: Keeping IT expenses within budget.
Security and Risk Management: Protecting your business from threats and managing risks.

Beyond these areas, VIBRYN provides comprehensive, proactive, and reactive services that ensure 360-degree coverage, from IT asset tracking to mobile user support. When a technology issue requires in-person attention, we can arrange for one of our expert engineers to visit your office. We offer a broad range of pricing options to meet your service needs at a sensible price.

As a leading IT support company, VIBRYN is recognized for our IT outsourcing and management expertise, including:

Account Executive
- Your IT Strategic Manager and key-account contact provide personalized service to help you achieve your organizational IT goals.
Proactive Server Monitoring & Alerting
- VIBRYN offers proactive server monitoring and alerting to provide early warnings of potential system failures and resource utilization issues.
Proactive IT Support
- Prevent most problems before they happen through:
  - Automated and manual server support
  - IT asset tracking
  - Patch and security management
Reactive IT Support (Remote and Onsite)
- Our dedicated teams specialize in remote and onsite reactive IT support requests, covering:
  - Server, workstation, and mobile user support
  - Backup changes and error resolution
  - Permanently deployed onsite IT resources
Quality Control
- VIBRYN's quality control department oversees:
  - Client experience
  - Site documentation for quick and easy error resolution
  - Change management to understand the impact of IT environment changes on site documentation and ongoing service availability
  - Support ticket quality checks and reviews

Our Account Executives (AEs) work as a team to create solutions that address customer IT requirements. Supported by proactive and reactive technical teams, as well as IT domain experts and architects, their main focus is to improve business results through technology. Their roles include:

Growing and Maintaining Partnerships: Strengthening relationships with SLA clients and driving the VIBRYN concept of Total Technology Value (TTV).
Client Satisfaction: Overseeing client satisfaction and ensuring alignment between VIBRYN and our clients at all times.

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Every business is unique. We offer customized services for your specific needs and growth goals.

Join Vibryn – explore new opportunities, and together, we’ll design success!

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Proudly sharing our clients' success

Ben Jansen van Rensburg

Fantastic, fast and friendly service from Rickus, I recommend his company 100%.

Rita Smit

Puik puik diens.
Baie mense sou me laat betaal het en dis gratis gedoen.
Min mense doen dit nog vir hulle kliente. Sal julle enige tyd aanbeveel
Groete
Kobus

Jane Smith

Their IT support is unmatched. We’ve experienced zero downtime since we partnered with VIBRYN, and their proactive approach has significantly improved our operations

Matthew Engel

Awesome service. Enquired about a custom pc build for my wife and within hours I had a response. She absolutely loves it. Good prices and quick service.

Kyle Batchelor

Excellent service, very professional and always goes out his way to lend a helping hand.

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